I live in many contradictions. The biggest contadiction is probably being an open source software enthusisast and user while also being an Microsoft XBOX Live gamer and user. While I detest Microsoft Windows in its various incarnations on PCs, I love my XBOX 360 and gaming on it. As things stand at the moment, I'm luke warm in relation to Windows Phone 7 but more about that in another post.
|I love my XBOX but...|
Today I am writing this blog post because I'm annoyed at Microsoft for not letting me change my XBOX Live Gamertag (the account used to purchase content and play games online) from the original country setting (Italy - accidentally set in 2008) to my actual country setting (UK).
Until recently I hadn't been to bothered by the Italian XBOX Live account. My girlfriend was quite annoyed by this, because when movies/trailers/game demos were downloaded they were either dubbed into Italian or had Italian subtitles. Now I want to take advantage of XBOX Live and my XBOX to use all the newer cooler services available (in the UK) such as Last.fm, the on demand TV and video services. Because my XBOX Live gamertag is set as Italian, I can't access these services. Now I'm annoyed.
I have a XBOX Live gamertag with almost 8000 points on it, 100 unused MS Points in the account and would like to carry on using my Todoleo gamertag without losing it. I definitely don't want to be paying for two concurrent XBOX Live subscriptions, I already hate myself inside for paying for one.
There is no way I can change the country setting to my XBOX Live gamertag, I have tried in many ways. This morning I called the XBOX Live customer service number listed on the XBOX.com website and got through to a customer service representative who very politely told me I couldn't change Todoleo from an Italian account to a UK one, and that the best solution would be to create a UK account. I then asked to take things further to make a complaint about this and was told it was not possible. I was however asked for my email address and told I would be sent a link to a form for feedback on the matter. About an hour after the call I still have not received the link.
It is absurd that in this day and age I can't change the account settings from one country to another. Why is this? Why can't Microsoft recognise the fact that people move around, change the country they live in? All that is happening is that people who do move and are inconvenienced are getting angry and probably less loyal to the services and products. I definitely am!
Anger and hatred are flowing through me at the moment, I feel the dark side of the Force coursing through my veins... I'm going to go and play some Star Wars The Force Unleashed to get over this. Offline.
As usual, feel free to leave comments and/or questions. Let me know if I should ditch my XBOX and opt for a Sony PS3 instead (or is that just as bad?)